Md. Ashikujjaman

About Me

● 3+ years of experience in application support, incident handling, and QA for international projects (Europe & US).
● Skilled in manual, regression, API (Postman, Newman), and performance testing (JMeter);
familiar with Playwright, Selenium, Appium, TestNG, Maven, and Cucumber BDD.
● Proficient with ticketing and collaboration tools: Jira, Salesforce, Confluence, Slack,
Opsgenie, and familiar with Zendesk/Freshservice.
● Knowledgeable in Microsoft 365, Active Directory, Windows 10, Linux (Ubunt

Experience

Technical Support Engineer

Mulytic Energy (Sister Concerns Mulytic Labs GmbH

Germany)

🌐 https://mulytic-energy.com | https://mulyticlabs.io

June 2021 – November 2024 | Remote (Europe & US Time Zones)

Job Responsibilities:

● Performed post-release and regression testing of internal monitoring tools and applications.

● Collaborated with development teams to verify fixes and test new features in staging and production environments.

● Reported

tracked

and revalidated grid and charger issues using Jira

Salesforce, and

email.

● Reviewed system alerts from Opsgenie

analyzed logs

and verified incidents for energy

grids and EV chargers.

● Prepared detailed incident reports and follow-up documentation after bug fixes and patch releases.

● Maintained quality assurance on real-time monitoring dashboards and data pipelines.

● Joined cross-functional testing with DevOps and QA across time zones.

● Communicated with clients via Email

Slack

and calls.

● Contributed to QA and operational repor

Education

B.Sc. in Computer Science & Engineering (CSE)

University of Asia Pacific

Dhaka | 2014 – 2018

SQA and Cybersecurity

IT Training BD | March 2025 – September 2025

Expertise

Top Skills

Manual

91%

Regression

76%

Unit

71%

Smoke

89%

Sanity Testing

71%

All Skills

Manual Regression Unit Smoke Sanity Testing Postman Newman JMeter Nmap Selenium WebDriver Appium TestNG Maven Cucumber (BDD) Playwright Jira Salesforce Confluence Slack Opsgenie Grafana Kibana Google Sheets Java Python JavaScript MySQL Microsoft 365 Active Directory Windows 10 Linux (Ubuntu) GitHub Jenkins.

Portfolio

Project

Github