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Youssef Matar

Sales & Outreach

Lean Six Sigma Green Belt
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About Me

I am a business development and sales professional with a background rooted in BPO and customer service, progressively moving into client acquisition and B2B outreach.
He started his career in frontline customer service roles at Concentrix and Sutherland Global Services, building strong communication and client-handling foundations. He then joined Callnovo, where he advanced from Customer Service Agent to Business Developer, demonstrating his ability to grow within organizations.
Cur

Experience

Business Developer Representative — Callnovo | Alexandria | Sep 2025 – Present
Prospected new business opportunities through targeted outreach across US
Canadian
and Australian markets
Conducted outbound email campaigns and cold outreach to build a qualified B2B pipeline
Managed client relationships and follow-up sequences to convert prospects into long-term partnerships
Collaborated with internal teams to tailor service offerings for high conversion rates
Sales Development Representative (B2B Appointment Setting) — LeadVia | Remote | May 2025 – Nov 2025
Specialized in B2B appointment setting for investment banking and financial services clients
exceeding monthly targets by 25%
Conducted 80+ cold calls daily to C-level and VP-level decision makers across North American and European markets
Achieved 40% conversion rate from initial contact to booked meeting
Used ZoomInfo and LinkedIn Sales Navigator to identify and prioritize high-value prospects
Maintained accurate CRM records in

Education

Education
Bachelor of Arts in Psychology
Faculty of Arts
Alexandria University | Expected Graduation: 2026
Certifications & Training
Lean Six Sigma Green Belt — Process improvement and quality management
HubSpot Sales Hub Software Certificate — CRM and sales pipeline management
HubSpot Inbound Sales Certificate — Inbound sales methodology and prospect engagement
HubSpot Email Marketing Certificate — Email campaign creation and lead nurturing
HubSpot Sales Enablement Certificate — Building effective B2B sales processes
HubSpot Frictionless Sales Certificate — Buyer-focused sales process optimization

Expertise

Top Skills

Lean Six Sigma Green Belt
72%

All Skills

Lean Six Sigma Green Belt

Portfolio

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