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Nazmus Sakib Nafi

Customer Service & Experience Specialist

Soft Skills: Communication Leadership Teamwork Adaptability Multitasking

About Me

Driven and adaptable undergraduate student in Marketing with hands-on experience in client communication, sales support, operations and event coordination. Skilled barista with strong capabilities in customer service, leadership and teamwork, alongside proven record of hosting university and inter-university events. Passionate about creating value, leading initiatives and excelling in dynamic professional environments.

Experience

Operations Assistant (Part – Time)

Aug 2025 – Feb 2026

Vive Study Cafe

• Delivered customer service excellence

handling POS transactions

online orders and in-person service with

professionalism.

• Supported full cafe operations

including opening and closing

ambiance preparation and environment upkeep.

• Managed inventory and stock control

performing daily refills

grocery shopping and vendor coordination.

• Brewed coffees and prepared food items while ensuring consistency

quality and presentation standards.

• Maintained compliance with food safety and hygiene standards besides organized cafe environment.

Education

East West University 2022 – Present

Bachelor of Business Administration in Marketing

Notre Dame College 2018 – 2020

Business Studies

Expertise

Top Skills

Soft Skills: Communication

71%

Leadership

88%

Teamwork

84%

Adaptability

91%

Multitasking

95%

All Skills

Soft Skills: Communication Leadership Teamwork Adaptability Multitasking Negotiation Organizational Skills Technical: MS Office G Suite Canva CapCut AI Tools Languages: Proficient in English and native in Bangla

Portfolio

Project

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