sidhu dey

About Me

Computer Science and Engineering graduate with extensive experience in technical support,
compliance, and IT operations across global organizations. Proficient in Jira, Confluence, AWS, IoT,
SEO, and cyber security with proven expertise in system monitoring, process optimization, and
cross-functional leadership. Adept at delivering scalable solutions, enhancing operational
efficiency, and driving organizational growth in fast-paced, technology-driven environments.

Experience

Tech Support | (Remote)

GAOTek Inc. | (October 2024 – August 2025)

Key Responsibilities &amp;amp;amp; Achievements:

• Led interns’ team for sourcing and evaluating tech products

improving workflow efficiency.

• Optimized website content using SEO strategies

enhancing site visibility and traffic.

• Created 20+ IoT-focused website contents

PR Release

Product Page etc. boosting content delivery speed.

• Designed 5 complete websites using Visily AI within 2 weeks

exceeding project targets.

• Supported AI tool development including chatbot and search engine integration.

• Assisted sales and business development teams in email marketing campaigns.

• Created 6 country-specific sub-domain contents in one week

accelerating global reach.

Technical Support Engineer | (Remote)

Mulytic Energy Solution

Dhaka | (December 2023 – August 2024)

Key Responsibilities &amp;amp;amp; Achievements:

• Monitored Opsgenie

Kibana

Grafana

Balena, and AWS for incident response and uptime.

• Managed US and EU EV chargers and power grids remotely

ensuring 99% system availability.

• Resolved 3000+ EV charger

connector

and grid issues

reducing downtime significantly.

• Documented bugs and findings in Confluence to maintain QA coverage and process accuracy.

• Provided HTML and Linux support for system configuration and technical setups.

• Utilized Jira to track

manage

and resolve support tickets efficiently.

• Collaborated via Slack to coordinate cross-functional team efforts and improve response time.

Compliance Specialist

Radiant Data System Ltd

Dhaka | (January 2022 – September 2023)

Key Responsibilities &amp;amp;amp; Achievements:

• Acted as primary liaison between US and Bangladesh teams

ensuring smooth cross-timezone operations.

• Overhauled credentialing protocols

reducing processing time by 30% while maintaining full compliance.

• Reviewed and audited healthcare professional documentation using Medefis and ShiftWise.

• Communicated updates to clients

ensuring adherence to company policies and regulatory guidelines.

• Proposed process improvements that enhanced team productivity and credentialing efficiency.

• Promoted from Credentialing Analyst to Specialist within 3 months while leading a team of 5 members.

Education

* B.Tech in Computer Science and Engineering

Sharda University

India (2020)

* H.S.C in Science

Government Hazi Mohammad Mohsin College

Chattogram (2015)

* S.S.C in Science

Chittagong Collegiate School (2012)

Expertise

Top Skills

Technical Support

86%

Remote Monitoring

86%

IoT Systems

73%

Website Design

93%

Visily AI

92%

All Skills

Technical Support Remote Monitoring IoT Systems Website Design Visily AI SEO Optimization Content Writing PR Writing Product Page Development Chatbot Integration Search Engine Integration Email Marketing Team Leadership AWS Grafana Kibana Balena Opsgenie Linux HTML Jira Confluence Cross-functional Collaboration Compliance Management Credentialing Documentation Review Client Communication Quality Assurance Data Analysis Technical Troubleshooting

About Me

Experience

Education

Expertise

Top Skills

All Skills

Portfolio

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